Shipping policy

Thank you for shopping with Smyrna Wonders Jewellery. We want to ensure that your shopping experience is as smooth and transparent as possible. Please review our shipping policy below:

Shipping Time:

  • Orders are typically processed and shipped within 3 - 5 business days (excluding weekends and holidays) after payment confirmation.
  • Delivery times may vary depending on your location and selected shipping method.

Shipping Methods:

  • We offer standard and expedited shipping options.
  • Standard shipping typically takes 3 to 5 business days for delivery.
  • Expedited shipping is available for faster delivery, with delivery times ranging from [X] to [Y] business days.
  • For customers located in Ottawa, we offer free same-day free delivery for orders placed before 12:00 PM noon local time.

Shipping Fees:

  • Shipping fees are calculated based on the weight of your order and your delivery address.
  • Free shipping may be available for orders over a certain amount. Check our website for current promotions and offers.
  • Same day free deliveries are made within Ottawa only.

Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • You can track the status of your shipment using the provided tracking number on our website or the carrier's website.

International Shipping:

  • We currently offer shipping to select international destinations. Additional fees and delivery times may apply.

Shipping Restrictions:

  • We are unable to ship to P.O. boxes or APO/FPO addresses.
  • Some items may have shipping restrictions due to size, weight, or shipping regulations.

Lost or Damaged Shipments:

  • In the rare event that your shipment is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue promptly.

Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Return Policy.

If you have any further questions or concerns about our shipping policy, please don't hesitate to contact us at smyrnawonders@gmail.com